Return & Refund Policy

Return Policy for www.skyspun.com
Effective Date: 16-08-2025

At skyspun.com, we want you to be completely satisfied with your purchase of our luxury Bed Linen and Bath Linen. If something isn’t right, we’re here to help. Please read our return and refund policy below.

1. Eligibility for Returns

1.1 When Can You Return?

You may request a return if:

  • The product was delivered in a damaged condition.

  • The product is defective or not as described.

  • You received the wrong item.

1.2 Conditions for Returns

To be eligible:

  • The item must be unused, unwashed, and in its original packaging with all tags intact.

  • The return request must be raised within 7 days of delivery.

2. Items That Cannot Be Returned

For hygiene and safety reasons, certain items are non-returnable:

  • Products that have been washed or used.

  • Items damaged due to improper handling or storage after delivery.

  • Customized or personalized products.

3. How to Initiate a Return

3.1 Contact Us

To initiate a return, please reach out with your order details:
📧 Email: Hospitality@skyspun.com
📞 Phone: +91 9907323603

Please include your order number, reason for return, and supporting photos (if applicable).

3.2 Approval Process

Our team will review your request and notify you of approval or rejection. If approved, you will receive return instructions.

4. Return Shipping

4.1 Who Covers the Cost?

  • If the return is due to our error (wrong item, defective, or damaged product), we will cover the shipping cost.

  • For other returns (e.g., change of mind), the customer is responsible for return shipping.

4.2 Packaging for Returns

Please ensure the product is securely packed to prevent damage in transit. Using the original packaging is recommended.

5. Refund Policy

5.1 When Will You Get Your Refund?

Refunds are processed within 7–10 business days after we receive and inspect the returned item.

5.2 How Will You Get Your Refund?

Refunds will be credited to your original payment method. Depending on your payment provider, it may take additional time to reflect in your account.

5.3 Partial Refunds

Partial refunds may be granted if:

  • The returned item is not in its original condition.

  • Original packaging, tags, or accessories are missing.

6. Exchanges

If you would like to exchange a product for the same item or a different design, please mention it in your return request. Exchanges are subject to availability.

7. Non-Returnable Products

For health, hygiene, and safety reasons, the following are non-returnable:

  • Used or washed bed linen or bath linen.

  • Custom-made or personalized items.

  • Clearance or final-sale products.

8. Contact Information

For any questions about our return and refund policy, please contact us:

📧 Email: Hospitality@skyspun.com
📞 Phone: +91 9907323603

Thank you for shopping at SKYSPUN. We’re committed to providing you with luxury, comfort, and complete peace of mind.